Every voice of the customer strategy needs a firm technological foundation and OnCue is just that. A perfect cornerstone for gathering customer feedback from your digital properties. Once you have the platform on which to control all of your voice of the customer research tools, you will want to invest in solutions that not only collect feedback, but fuel continuous improvement. We have developed two voice of the customer solutions that, when combined with OnCue, will jump start your VoC program. WebIQ® Attitudinal Analytics® is an advanced customer experience research solution that has been deployed on hundreds of Fortune 500 sites over the last 14 years. Backed by our team of experienced online user experience analysts, Attitudinal Analytics helps you get the answers to WHERE and WHY visitors struggle or fail on your web properties. We then help you define and prioritize solutions to uncovered usability and business issues. Enhanced Page Level Feedback™, our new research solution enables your customers the opportunity to provide immediate feedback so you can quickly identify and fix specific page issues.
Enhanced Page Level Feedback™
Out of the box, OnCue provides an easy way to add voice of the customer feedback buttons to your web pages using any survey tool you choose (such as SurveyMonkey or Confirmit for example.). Enhanced Page Level Feedback™ is a pre-configured solution and takes VoC page level feedback to another level by: